"Sister Tang Li, why are you holding that pose without moving?"
Peng Yixuan was initially very excited when Tang Li returned from outside, wanting to share her experience with the mechanical exoskeleton.
However, seeing Tang Li holding her arm up in the same position, she felt something was strange.
She asked as such.
Hearing this, Tang Li pointed to her right mechanical arm with her still-moving left finger and said concisely, "It's broken."
"Broken?"
Peng Yixuan exclaimed.
"Something that cost 3.6 million points is just broken like this?"
Those nearby who were customizing or trying on mechanical exoskeletons also noticed the situation and gathered around, discussing animatedly.
The staff also hurried over upon seeing this.
After understanding the situation, they too found it hard to believe, "How is that possible? How could this mechanical exoskeleton break?"
These mechanical exoskeletons were meant to be worn while people worked, or even fought.
If they broke so easily and became immobile, then wearing them would be worse than not wearing them at all.
If a malfunction occurred during work, it would only cause delays.
But if a malfunction happened during combat, it would be fatal!
"How can a mechanical exoskeleton break? Isn't that what we should be asking you?"
"Why do the mechanical exoskeletons we customized for millions or tens of millions of points break so easily?"
Before Tang Li could speak, people nearby who were trying on mechanical exoskeletons questioned them.
Some people who were queuing to customize mechanical exoskeletons quietly withdrew from the line.
"Everyone, please rest assured. We will contact the research institute immediately to investigate the cause of the malfunction and provide you with a satisfactory answer!"
The staff quickly tried to pacify the crowd.
"A satisfactory answer?"
"I don't want a satisfactory answer, I want a refund!"
"Right! Spending millions of points for something that could break at any moment is too costly!"
"Either refund it, or lower the price!"
From the crowd, someone shouted this out.
Immediately, many of those trying on mechanical exoskeletons began to echo the sentiment.
Some took the opportunity to demand a price reduction.
For a moment, the scene descended into chaos again, and the staff were overwhelmed.
Soon after, the sales manager of the exchange heard about the situation and rushed over.
"Everyone, please rest assured! For any standard mechanical exoskeletons that are intact and undamaged, you can return them for a refund at any time!"
Upon hearing the sales manager's words, the crowd quieted down.
"So, you're saying refunds are possible, but there will be no price reduction?"
"Standard mechanical exoskeletons can be returned, but what about customized ones?"
"And for mechanical exoskeletons like the one this young lady is wearing, which are already damaged, can we not get a refund?"
A few scattered questions arose from the crowd.
The sales manager quickly responded to each one:
"The prices of mechanical exoskeletons are fixed. Currently, the materials used to produce them are very precious, and there is no way to replenish them."
"In the future, if production cannot fully recover, the prices of mechanical exoskeletons will only become more expensive, not cheaper!"
"Those who wish to return them can do so at any time. For standard versions, we offer full refunds. However, if you wish to purchase one again in the future, it may not be at the current price."
"For customized mechanical exoskeletons, the basic framework that forms the customization has not yet been produced, and standard components beyond the basic framework can also be returned for a refund."
"However, once the customized basic framework begins production according to individual body measurements, the customized basic framework cannot be returned!"
"As for the damaged mechanical arm worn by this distinguished guest, as long as it is determined not to be due to human damage, it can also be refunded!"
Upon hearing the sales manager's words, the crowd began to discuss.
Hearing that mechanical exoskeletons would increase in price in the future, many who had intended to return their purchases decided against it, opting to keep them for now.
According to the sales manager, as long as they maintained their mechanical exoskeletons in good condition, they could always return them for a refund later.
At this moment, the most important thing was to ascertain how the mechanical arm on Tang Li was broken.
"What constitutes human damage? Is there a standard for this?"
"You can't possibly mean that if it breaks while we're wearing it and using it, it's considered human damage, can you?"
Hearing this, the sales manager immediately replied, "Damage incurred during use is not considered human damage. As long as it's not intentional damage, it's not human damage!"
With this assurance, everyone finally felt at ease.
The potential refund crisis was thus resolved.
The sales manager then approached Tang Li and asked, "Madam, could you please describe the process by which this mechanical arm was damaged?"